# Career Launch — Support

> Help & contact for Career Launch. Check the FAQ below or email team@careerlaunch.now.

Last updated: 2026-07-01

## Frequently Asked Questions

### How long does the program take?

Each of the 10 steps is broken into focused 15-minute sessions. Most graduates complete the entire program in 1–2 weeks, fitting sessions around their schedule.

### What happens after I pay?

Immediate, lifetime access to all 10 steps and every tool. Start Step 1 right away or browse at your own pace. Your access never expires.

### Can I skip steps or go out of order?

Yes. The steps build on each other, but you can jump ahead to any step and come back. We recommend following the order for the best results.

### What if I already have a resume?

Step 5 helps you improve it — the bullet enhancer rewrites weak bullet points with action verbs and quantified results, or you can generate a fresh resume from your profile data.

### Is there a refund policy?

Contact us within 14 days of purchase if you're not satisfied and we'll work with you to resolve any issues or process a refund.

### What is the installment plan?

The same full access as the lifetime plan, spread over 5 monthly payments of $100 — no feature differences, everything from day one.

### Do you offer military or veteran discounts?

Yes. Active military and recently separated service members pay $200; veterans pay $250. Contact team@careerlaunch.now to apply.

### Is there a hardship discount?

Yes. No one is turned away for inability to pay. Contact team@careerlaunch.now and we'll work with you.

### What career fields do you cover?

Our mock interviews and job matching cover all 23 major occupational groups defined by the U.S. Bureau of Labor Statistics — from technology to healthcare to trades to management.

### Can my parents see my progress?

Yes — you can invite a parent or supporter to view your journey progress in read-only mode. They can see which steps you've completed but not your personal assessment answers.

## Contact

Email us directly at team@careerlaunch.now, or use the "Send Us a Message" form on the Support page.